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IT Support Technician |
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Job Category:
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IT/IS |
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Job description:
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Responsibilities
• Responds to problems and questions reported by SunWize remote sites. Works proactively to verify that systems are working properly and follows-up as necessary after service calls.
• Installs, maintains and replaces hardware components as needed on remote site computers, including peripherals as needed.
• Works with IT Manager in prioritizing workload.
• Adjusts work hours as necessary to accommodate staff schedules. Carries a cell phone and may need to respond nights and weekends as assigned.
• Installs, maintains and updates software on SunWize remote sites computers, including Microsoft Windows components, Microsoft Office components (including Outlook) and related products and other software purchased for specific purposes, including Adobe Acrobat, AutoCAD and Microsoft Project.
• Maintains detailed records of equipment and software distribution to ensure license compliance and help plan preventive maintenance tasks.
• Prepares and re-allocates used hardware as directed; moves computer equipment as needed from one site to another.
• Works with consultants and vendor customer and technical support desks to resolve problems in a timely way. Follows-up on problems delegated to others to ensure they are resolved.
• Ability to clearly communicate and explain issues with users and managers.
• Assists in ensuring compliance with established agency standards regarding the use of hardware and software.
• Visit and maintain multiple company locations in Southern California.
• Other duties as assigned. |
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Skills:
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Employment type:
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Salary Range:
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Unspecified |
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| Other Information |
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Degree:
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Bachelors |
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Experience (year):
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4 |
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Job Location:
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Rancho Cucamonga, CA - USA |
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Post Date:
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01/30/2009 |
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